How does Britain's busiest airport deal with hurricane-force winds? Find out when Storm Eunice hits - we also go behind the scenes with Airside Rachel trying to deter debris hitting the runway, Passenger Service Manager Demi dealing with a deluge of delays, and air traffic control directing acrobatic planes to safety. Also in this episode, Passenger Experience manager Harry has to deal with a breach of security that affects hundreds of passengers jetting off on holiday, and there's also a nasty smell coming from one of Heathrow's 41 kitchens that needs to take off!
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